syncPG – Refund Policy
This Refund Policy applies to all bookings, payments, and service charges made through the syncPG Platform (website/app).
1. BOOKING AMOUNT / ADVANCE PAYMENT
- The booking amount or advance paid by the user is non-refundable, unless the specific PG/Hostel has a written refund policy visible on the property description.
- If the user does not check-in on the scheduled date (No-Show), the booking amount will be forfeited completely.
- If the PG/Hostel denies check-in without a valid reason, the paid advance will be refunded after verification by syncPG.
2. SECURITY DEPOSIT REFUND
- Security Deposit is collected and refunded solely by the PG/Hostel operator, as per their individual policies.
- syncPG does not refund Security Deposits for any reason.
- Deduction, refund time, or settlement of deposit amounts must be discussed directly with the PG/Hostel management.
3. RENT PAYMENT REFUND
- Once the rent is paid, it will not be refunded under any circumstances, including early check-out, room dissatisfaction, change of mind, or leaving the PG mid-month.
- Rent paid through syncPG is transferred to the PG/Hostel and is subject to the operator’s policies.
4. CANCELLATION BEFORE CHECK-IN
If the user cancels before check-in:
| Type of Payment |
Refund Status |
| Booking/Advance Amount |
Non-Refundable (unless property specifies otherwise) |
| Service/Convenience Fee |
Non-Refundable |
| Security Deposit (if paid digitally) |
Refunded directly by PG operator |
5. CANCELLATION AFTER CHECK-IN
- After check-in, no refund will be provided for:
- Partial month stay
- Early exit
- Dissatisfaction with services/room/food/maintenance
- Rule violation or eviction
- Refund of security deposit (if applicable) depends solely on PG rules.
6. PG/HOSTEL DENIAL OR FALSE INFORMATION
- In case the property:
- Does not match the basic information shown on syncPG
- Denies check-in without valid reason
- Is permanently closed or unavailable
- User may request a refund investigation. After verification, refund will be issued only for the booking/advance amount, not including service fees.
7. SERVICE / PLATFORM FEES
- syncPG service fee / convenience fee / platform fee is strictly non-refundable, under all circumstances.
- If a refund is issued for a booking, fees paid to syncPG will not be included in the refund amount.
8. MODE & TIMELINE OF REFUND
- Refunds (if approved) will be initiated only to the original payment mode.
- Refund processing time: 7–14 working days, depending on the bank/payment partner.
- syncPG is not responsible for delays caused by banks, gateways, or PG/Hostel management.
9. ROOM CHANGE POLICY (PAYMENT IMPACT)
- If a user changes room type or plan, rent/cost differences must be paid.
- Refunds (if any) for plan downgrade are at the discretion of the PG/Hostel operator, not syncPG.
10. ABUSE, FRAUD OR POLICY VIOLATION
- syncPG reserves the right to reject refunds if:
- Fake documents are provided
- False refund claims are made
- Fraudulent bookings or misuse of offers occur
- The user violates terms, rules, or property policies